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v2.5:rcs_guide [2012/01/09 03:41]
pgmarshall created
v2.5:rcs_guide [2012/01/09 03:42] (current)
pgmarshall
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 Setting the value to false will cause entries w/matching orders to show, along with the order'​s status. These orders display with a light green highlight and something like '​[Shipped]'​ after their name, which will be the status of the order RCS matched against the abandoned cart. I did this... well, just because I guess. It helped me while debugging the new operations and it does give, to some degree, an indication of how customers are able to use your site's checkout process. This also lets you find and delete these extranious entries which will in turn lead to a more accurate report on how well your emails do at actually recovering sales. (ie, if you have an abandonded cart where the user has already gone in and made an order, it doesn'​t make much sense to count that as a successful sale or failed recovery due to use of RCS). Setting the value to false will cause entries w/matching orders to show, along with the order'​s status. These orders display with a light green highlight and something like '​[Shipped]'​ after their name, which will be the status of the order RCS matched against the abandoned cart. I did this... well, just because I guess. It helped me while debugging the new operations and it does give, to some degree, an indication of how customers are able to use your site's checkout process. This also lets you find and delete these extranious entries which will in turn lead to a more accurate report on how well your emails do at actually recovering sales. (ie, if you have an abandonded cart where the user has already gone in and made an order, it doesn'​t make much sense to count that as a successful sale or failed recovery due to use of RCS).
  
-Sometimes you will get entries that are hilighted ​in green even if you have Skip Carts w/Matched Orders set to true. These entries will have a pending status after their name, typically [Pending], the exact wording is taken from your cart configuration. This is because those abandonded carts have a later order which got even further (ie, for instance to the paypal payment page) but did not take the truly final step and become a full purchase. These are typically paypal related, as many people get to paypal and for what ever reason stop. However, some of these may be from other payment types where an error occured or whatever. It's usually OK, and in fact a good idea, to contact these customers as they often think they have paid and are awaiting arrival of their purchase.+Sometimes you will get entries that are highlighted ​in green even if you have Skip Carts w/Matched Orders set to true. These entries will have a pending status after their name, typically [Pending], the exact wording is taken from your cart configuration. This is because those abandonded carts have a later order which got even further (ie, for instance to the paypal payment page) but did not take the truly final step and become a full purchase. These are typically paypal related, as many people get to paypal and for what ever reason stop. However, some of these may be from other payment types where an error occured or whatever. It's usually OK, and in fact a good idea, to contact these customers as they often think they have paid and are awaiting arrival of their purchase.
  
 The Recovered Carts report has also been updated to search for matching orders by either the customer id, customer name or customer email address (it used to only go by id). The report already limited matches to orders whose date came after the carts, and had gone through the totalling process. I also orderd the display so it sorted by date from newest to oldest. The Recovered Carts report has also been updated to search for matching orders by either the customer id, customer name or customer email address (it used to only go by id). The report already limited matches to orders whose date came after the carts, and had gone through the totalling process. I also orderd the display so it sorted by date from newest to oldest.
v2.5/rcs_guide.txt ยท Last modified: 2012/01/09 03:42 by pgmarshall
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